Shipping policy

Shipping & Order Fulfillment

Aces In Action ships artwork, historical collectibles, artifacts, and merchandise throughout the United States and to many international destinations.

Shipping rates and available services are generally calculated at checkout based on factors such as destination, package size and weight, product type, insurance requirements, and available carrier services.

We primarily use established shipping carriers such as UPS and USPS, along with other carriers and fulfillment services when appropriate for a particular order.

Processing & Production Times

Processing times vary depending on the product.

Some in-stock merchandise and historical collectibles may ship within a few business days. Other products—including limited-edition artwork, made-to-order prints, print-on-demand merchandise, custom products, and items requiring signing, numbering, framing, assembly, or special packaging—may require additional production and processing time before shipment.

Any processing or production timeframe provided on a product page or during checkout is an estimate unless expressly stated otherwise.

If you need an order by a specific date, please contact us at info@acesinaction.com before ordering or as soon as possible after placing your order. We will do our best to accommodate your request but cannot guarantee delivery by a particular date unless expressly agreed in writing.

Delivery Estimates

Delivery dates and transit times displayed during checkout or provided by a shipping carrier are estimates and are not guaranteed unless the selected shipping service expressly provides a delivery guarantee.

Carrier delays, weather, holidays, customs processing, remote destinations, and other circumstances outside our reasonable control may affect delivery times.

Aces In Action is not responsible for carrier delays outside our control, but we will assist customers with legitimate shipping problems whenever reasonably possible.

Shipping Charges

Shipping charges displayed at checkout are calculated using the information available at the time the order is placed.

In unusual circumstances—including oversized shipments, unusually complex multi-item orders, remote destinations, or carrier restrictions—the actual cost or method required to safely deliver an order may differ substantially from the checkout estimate.

If a material shipping adjustment is necessary before fulfillment, we will contact you before proceeding with the affected shipment.

Tracking

When tracking is available, tracking information will generally be sent to the email address or contact information associated with the order once the shipment has been prepared and the shipping label has been created.

Please allow time for the carrier to receive and scan the package before tracking information begins updating.

Shipping Restrictions

Most Aces In Action products can be shipped to many destinations worldwide. However, certain historical artifacts, materials, merchandise, or other products may be subject to carrier, import, export, customs, or legal restrictions.

Availability at checkout does not guarantee that a particular product can legally or practically be shipped to every destination.

If we determine that an order cannot be shipped to its destination, we may cancel the affected item or order. If payment has already been collected for an item that we cannot fulfill, an appropriate refund will be issued.

International Orders, Customs, Duties & Taxes

International shipments may be subject to customs duties, import taxes, VAT, brokerage fees, handling charges, or other assessments imposed by the destination country or applicable authorities.

Unless specifically indicated as collected during checkout, these charges are not included in the purchase price or shipping charge and are the responsibility of the recipient.

Aces In Action cannot control or predict charges imposed by foreign customs authorities.

International shipments will be declared in accordance with applicable laws and shipping requirements. We will not intentionally undervalue merchandise or misrepresent the contents of a shipment to avoid customs duties or taxes.

Customers are responsible for ensuring that products they order may legally be imported into their destination country.

An international shipment delayed or held by customs because duties, taxes, documentation, or other recipient obligations have not been satisfied is not considered lost solely because of the customs hold.

Sales Tax

Applicable sales tax will be calculated and collected at checkout when required.

Tax requirements vary by jurisdiction and may change over time.

Shipping Addresses

Customers are responsible for providing a complete and accurate shipping address when placing an order.

Please contact us immediately if you discover an error in your shipping information. We will make reasonable efforts to correct the address before shipment, but changes cannot be guaranteed once an order has entered fulfillment or has been transferred to a shipping carrier.

Additional costs resulting from an incorrect or incomplete customer-provided address, refused delivery, unsuccessful delivery, or customer-requested rerouting may be the customer's responsibility.

Lost, Damaged, or Incorrect Shipments

If your package arrives damaged, appears to be lost, contains an incorrect item, or experiences another delivery problem, please contact us promptly at info@acesinaction.com.

For damaged shipments, please retain the product and all original packaging and provide photographs of the product, packaging, and shipping label when requested. These materials may be required to process a carrier or insurance claim.

Aces In Action will work with the customer and shipping carrier as appropriate to investigate legitimate shipping problems.

Damage, defects, incorrect items, refunds, replacements, and related resolutions are governed by our Return & Refund Policy.

Contact Us

Questions regarding shipping or an existing order may be directed to:

Aces In Action
14422 Shoreside Way, Ste 110-247
Winter Garden, FL 34787
USA

Email: info@acesinaction.com