Refund policy

Aces In Action Return & Refund Policy

Our Commitment

At Aces In Action, we take great care in producing, handling, and shipping our artwork, historical collectibles, and merchandise.

Many of our products are limited-edition, contain authentic historical artifacts, are made specifically for an individual order, or are otherwise not suitable for resale. For these reasons, most Aces In Action purchases are considered final sale.

If your order arrives damaged, defective, incorrect, or materially different from what you ordered, please contact us. We stand behind the products we sell and will work with you to make it right.

Final Sale Items

Unless otherwise specifically stated on the product listing, the following items are final sale and are not eligible for returns or exchanges for buyer preference or change of mind:

  • Relic Artwork and other artwork containing authentic historical relics
  • Relic Plaques
  • Authentic Historical Artifacts
  • Made-to-order and print-on-demand products, including paper prints, apparel, mugs, desk mats, and similar merchandise
  • Custom and commissioned artwork
  • Personalized or modified products
  • Digital products once delivered or accessed
  • Gift cards

Artwork & Collectibles Containing Authentic Relics

Authentic historical relics are integral and often irreplaceable components of our Relic Artwork, Relic Plaques, and other historical displays. Because these artifacts form part of the completed collectible, products containing authentic relics cannot be returned or exchanged.

Made-to-Order Products

Many Aces In Action products are produced specifically after an order is placed. Because these items are made to order, they cannot be returned or exchanged because of preference, incorrect size selection, change of mind, or similar reasons.

Please review product descriptions, dimensions, sizing information, photographs, and other product details carefully before ordering. If you have questions about an item before purchasing, please contact us.

Damaged, Defective, or Incorrect Orders

If your order arrives damaged, contains a manufacturing defect, or you receive an incorrect item, please contact us promptly at info@acesinaction.com.

Please provide:

  • Your name and order number
  • A brief description of the problem
  • Photographs showing the product and the affected area
  • For shipping damage, photographs of the exterior and interior packaging and shipping label

Please retain all original packaging and the damaged item until we confirm that they may be discarded. Shipping carriers and insurance providers may require photographs, inspection, or retention of packaging as part of a claim.

Depending on the circumstances, Aces In Action may repair the item, replace it, provide an appropriate refund, or offer another reasonable resolution.

When the problem resulted from an error by Aces In Action, a manufacturing defect, or covered shipping damage, we will work with you to resolve the issue without requiring you to absorb costs resulting from that error.

Historical Artifacts and Vintage Items

Authentic historical artifacts may naturally exhibit wear, discoloration, markings, surface variation, repairs, weathering, or other evidence of their age and prior use. These characteristics are part of the artifact's history and are not considered defects.

We make every reasonable effort to accurately photograph and describe the condition of historical items. Please review the listing carefully and contact us with any questions before purchasing.

Order Cancellations

If you need to cancel an order, contact us as soon as possible at info@acesinaction.com.

We will accommodate cancellation requests when reasonably possible. However, once an order has entered production, been personalized or modified, been prepared for shipment, or shipped, it may no longer be cancelled.

Made-to-order and print-on-demand products can enter production shortly after an order is placed, so cancellation cannot be guaranteed.

Shipping and Delivery Problems

If you believe your shipment has been lost, damaged, misdelivered, or otherwise affected during transit, contact us and we will work with the shipping carrier to investigate and resolve the issue.

If Aces In Action made an addressing, fulfillment, or shipping error, we will correct the problem at our expense.

Customers are responsible for providing a complete and accurate delivery address when placing an order. If an incorrect or incomplete customer-provided address, refused delivery, or other customer-requested delivery change results in additional shipping, redelivery, return, or replacement costs, the customer may be responsible for those actual additional costs.

Approved Refunds

When a refund is approved, it will generally be issued to the original payment method.

Processing times after we issue a refund are controlled by the customer's bank, credit-card company, or payment provider and may vary.

Shipping charges are generally non-refundable unless the refund results from an error by Aces In Action, a defective product, shipping damage, or another circumstance in which we determine that reimbursement is appropriate.

Please do not return an item without contacting us first. Unauthorized returns may not be accepted or eligible for reimbursement.

Return Address

For an authorized return only, we will provide return instructions. When directed to return an item, use:

Aces In Action Returns Department
14422 Shoreside Way, Ste 110-247
Winter Garden, FL 34787
USA

We strongly recommend using a trackable and appropriately insured shipping service for any authorized customer-shipped return. Unless otherwise agreed in writing, Aces In Action is not responsible for merchandise lost or damaged while being returned by a customer.

Questions or Problems With an Order

We want customers to receive what they ordered and to be satisfied with the condition in which it arrives. If there is a legitimate problem with your order, please contact us so we can help.

Email: info@acesinaction.com

Mail:
Aces In Action
14422 Shoreside Way, Ste 110-247
Winter Garden, FL 34787
USA

Nothing in this policy limits rights or remedies that cannot legally be excluded under applicable consumer-protection law.