Return Policy

Aces In Action Return, Refund, and Layaway Policies

Aces in Action returns can be initiated within 14 days of the order date. Please read the terms and instructions below to initiate a refund. Please note – Aces in Action does not reimburse the outgoing or return shipping charges unless stated otherwise (noted below).

  • Contact us online at: info@acesinaction.com to initiate a return within 14 days of purchase.

  • While we try to avoid restocking fees, in some rare instances Aces In Action reserves the right to apply a 20% surcharge of the overall order cost.

  • Your return must be postmarked within 14 days from the date of delivery. No Exceptions.

  • Given the majority of the items we sell are from the Secondary Market and are considered rare, vintage, and/or used, all items are sold in "as is" condition with no warranties granted nor implied.

  • You may return items (unless marked otherwise) unused or unaltered for a refund, exchange or store credit, whichever you prefer. Unaltered means that no sealed packaging has been opened, restored, painting, cleaning, removal of items, or change of any kind has occurred. Returns must be postmarked within 14 days of delivery.

  • Items listed as not returnable or with no refunds are not available for a refund, return, nor exchange.

  • We attempt our very best to describe and photograph any defects or issues with our items, however, due to their historical age and vintage nature, please expect a degree of wear due to age and/or usage. Please do not hesitate to contact us with any questions prior to a transaction to better understand an item's condition.

  • In order to return an item, please repack and secure your merchandise in the original packaging, if available. Please include a brief note including your name, order number (if available), reason for return, and how you would like to be reimbursed (refund, store credit, exchange).

  • Ship your package using a "trackable" shipping carrier like UPS or FedEx. We strongly recommend insuring and obtaining tracking information your package for the value of the contents. Aces In Action is not responsible for lost or damaged packages sent back by customers.

  • We refund money by the same method used for the original purchase.

  • A credit or exchange will not be issued until Aces In Action inspects the returned merchandise.

  • Aces In Action reserves the right to take up to 30 business days to review any and all returns, but we typically handle returns within a few business days.

  • Due to the nature of our products, inspecting returns can be a long and involved process. We appreciate your patience and understanding.
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    Aces In Action Return Address:
    Aces In Action Returns Department
    112-A Argus Lane #247 
    Mooresville, NC 28117 
    USA

    Restocking Fees
    While we try very hard to avoid any restocking fees, in some rare instances such as large, complex, or special orders, Aces In Action reserves the right to apply a 20% surcharge of the overall order cost.

    Cancellation Requests
    We are unable to honor any order cancellation requests once an item is shipped from us to you. You are free to return the order for a refund (minus all shipping fees).

    Items Damaged in Transit
    If you receive a package that appears damaged or which you believe has incurred damage in transit, please contact us via email right away (info@acesinaction.com). Please include the following:

  • Your name and order number

  • Brief description regarding the type of damage discovered

  • Attach photos of the outside packaging - focused specifically on any damage

  • Attach photos of the item damaged - focused on any broken items
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    Items damaged in transit typically require Aces In Action to have a claim filed in order to begin a reimbursement process. Within 72 hours (usually much faster), you will receive a claims link from us via email for you to complete - including details regarding the damage. This will typically take 3-5 minutes of your time. Any claims forms not completed by a customer at the request of Aces In Action will not receive a refund - no exceptions.

    The entire return process usually takes 10-15 business days. This time period includes the transit time for us to receive your return (5 to 8 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (1 to 2 business days).

    Delivery Mistakes & Problems
    If there is a problem or error with a delivery please contact Aces In Action right away. We retain tracking numbers for all product shipments. If a shipping mistake was made by Aces In Action, we will correct the issue at our cost. If the mistake was made by the shipping carrier they are responsible for all additional costs but we will work with you to resolve the issue. If the mistake was the error of the customer, we will do our very best to assist you in completing a successful delivery but the customer will be responsible for all additional fees including the total cost of the order.

    Lay Away Terms and Conditions: PUT IT ON LAY-BUY 

    Layby Terms, Agreements and Contract

    Aces In Action has partnered with Lay-Buys through Paypal, a premiere Paypal payment partner to assist customers in making payments for larger purchases. Note - items do not ship until the total amount (including shipping) has been paid. 

    Lay-Buy Financial Solutions Pty Ltd trading as www.lay-buys.com has identified core principles we believe are integral and imperative for all Lay-Buy agreement deals transacted through our PUT IT ON LAY-BUY checkout payment option to be fair and reasonable per the Fair Trading Act 1999.

    The following principles below therefore make up the Terms & Conditions for any Lay-Buy or Layby contract and related transactions entered into. This applies to all and any lay-by contract template utilized by both the vendor or consumer:

    1) Record of Payment
    A record of payments transaction history will always be available for both the merchant and buyer, recording all amounts paid to-date and the date and value of all future pending payments as per your agreed lay-by policy.

    2) Storage and Identification of Lay-Buy Products
    Product’s on Lay-Buy will be set aside and stored separately to other products. Products will be clearly identified as ‘Lay-By contract’ products by a number or some other identification.

    3) Cancellation of Lay-Buy by Buyer
    The buyer may cancel their LayBy agreement form at any time prior to delivery of products and on delivery of products if the products are damaged by so advising seller in writing. If a buyer cancels a Lay-Buy, seller will, if so requested by the seller, give the buyer a “cancellation statement” which sets out-
    a) The purchase price of the products; and
    b) Advise customer of the cancellation fee payable to seller under all Lay-By terms and conditions; and
    c) The total amount paid under the Lay-Buy; and
    d) Any amount owing to either the buyer or seller under the layby terms on the cancellation of the Lay-Buy. If seller does not accept the buyer’s oral cancellation it is obliged to give/send the buyer a duly completed Lay-By Form of Cancellation immediately.

    4) Cancellation of Lay-Buy by Seller
    The seller under a Lay-Buy must not cancel it unless –
    a) The buyer breaches a term of the Lay-Buy; or
    b) The seller stops trading; or
    c) The products are no longer available

    5) Cancellation on breach by Buyer
    If a buyer has breached a term of a Lay-Buy and seller intends to cancel the Lay-Buy, before doing so seller must –
    a) Give the buyer notice of seller’s intention to cancel the Lay-Buy; and
    b) Allow the buyer at least 14 days within which to rectify the breach; and
    c) The notice to be given has to be:I) in writing, sent to the buyer’s last known address, or, if the buyer so agrees, orally; and
    I) must specify the breach of the Lay-Buy for which the Lay-Buy is being cancelled; and
    II) must state the time within which the buyer must rectify the breach;
    III) must state the matters listed per below:* the purchase price of the products;
    * all cancellation charges payable under the agreement; and
    * the total amount paid under the Lay-Buy;
    * any amount owing to either the buyer or seller under the terms of the Lay-Buy on the cancellation of the Lay-Buy.The Lay-Buy is cancelled at the end of the period specified in the notice unless the buyer rectifies the breach before then or Seller agrees not to cancel it.

    6) Cancellation where business closes
    If Seller under a Lay-Buy agreement proposes to stop trading before the agreement is completed, Seller must give notice of the proposal to the buyer and must either –
    (a) allow the buyer 7 days within which to complete the agreement; and
    (b) cancel the Lay-Buy

    7) Cancellation where products not available
    If the products are no longer available, Seller must cancel the Lay-Buy and refund all monies to the buyer.

    8) Effect of Cancellation
    Subject to the above, when a Lay-Buy is cancelled by either party, Seller must refund all money paid within 14 days less a AUD $25 cancellation fee. There are circumstances which prohibit Seller from keeping the cancellation charge. These include but are not limited to, situations where the products are damaged or not delivered or where Seller has breached a term of the Lay-Buy statement.

    9) Cancellation Charge
    Seller shall charge the buyer a cancellation fee of $25 USD under the terms of all Lay-Buy deals.

    10) Banking Charges back Fees
    The seller shall be entitled to pass-on to the buyer all charge back fees received by any given bank for any given customer charge back from any given Lay-Buy deal.

    11) Service Fee
    Seller shall not charge the customer any interest charges, membership fee or service fee on any Lay-Buy sales transaction. Lay-Buy Financial Solutions Pty Ltd trading as www.lay-buys.com charge an admin fee, which is a once-off 1.9% of the total order value at checkout. The buyer will pay this amount to Lay-Buys at checkout at time of paying the down payment. This fee is an admin fee and is therefore not refundable.

    12) Lay-Buy Reporting
    Seller shall have reporting in place for all Lay-Buy deals covering Down Payment made, Lay-Buy period, Frequency of payments required, Payment amount required per installment; and a full record of all payments made to-date (amount and date on which made).

    13) Delivery
    The seller will only dispatch the buyer product/s after receiving the final installment payment for all Lay-Buy deals.

    14) MISCELLANEOUS
    14.1 This Agreement shall be binding upon, inure to the benefit of, and be enforceable by the representatives, successors and assigns of the parties hereto.
    14.2 This Agreement may be amended only by a written instrument duly executed by all parties hereto.
    14.3 The parties hereby represent and warrant that each of them has full legal right, power and authority to enter into this Agreement and to carry out its obligations hereunder.
    14.4 This Agreement may be executed simultaneously in one or more counterparts, each of which shall be deemed an original but all of which together shall constitute one and the same instrument.
    14.5 Article headings contained herein are for reference purposes only and shall not in any way affect the meaning or interpretation of this Agreement.

    Contact Information
     

    If you have any questions or comments about our Refund Policy as outlined above, you can contact us at:

    info@acesinaction.com

    Or

    Aces in Action
    112-A Argus Lane #247 
    Mooresville, NC 28117 
    USA

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