Return Policy

Aces In Action Return & Refund Policy

Aces in Action returns can be initiated within 14 days of the order date. Please read the terms and instructions below to initiate a refund. Please note – Aces in Action does not reimburse the outgoing or return shipping charges unless stated otherwise (noted below).

 

  • Contact us online at: info@acesinaction.com to initiate a return within 14 days of purchase.

  • While we try to avoid restocking fees, in some rare instances Aces In Action reserves the right to apply a 20% surcharge of the overall order cost.

  • Your return must be postmarked within 14 days from the date of delivery. No Exceptions.

  • Given the majority of the items we sell are from the Secondary Market and are considered rare, vintage, and/or used, all items are sold in "as is" condition with no warranties granted nor implied.

  • You may return items (unless marked otherwise) unused or unaltered for a refund, exchange or store credit, whichever you prefer. Unaltered means that no sealed packaging has been opened, restored, painting, cleaning, removal of items, or change of any kind has occurred. Returns must be postmarked within 14 days of delivery.

  • Items listed as not returnable or with no refunds are not available for a refund, return, nor exchange.

  • We attempt our very best to describe and photograph any defects or issues with our items, however, due to their historical age and vintage nature, please expect a degree of wear due to age and/or usage. Please do not hesitate to contact us with any questions prior to a transaction to better understand an item's condition.

  • In order to return an item, please repack and secure your merchandise in the original packaging, if available. Please include a brief note including your name, order number (if available), reason for return, and how you would like to be reimbursed (refund, store credit, exchange).

  • Ship your package using a "trackable" shipping carrier like UPS or FedEx. We strongly recommend insuring and obtaining tracking information your package for the value of the contents. Aces In Action is not responsible for lost or damaged packages sent back by customers.

  • We refund money by the same method used for the original purchase.

  • A credit or exchange will not be issued until Aces In Action inspects the returned merchandise.

  • Aces In Action reserves the right to take up to 30 business days to review any and all returns, but we typically handle returns within a few business days.

  • Due to the nature of our products, inspecting returns can be a long and involved process. We appreciate your patience and understanding.
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    Aces In Action Return Address:
    Aces In Action Returns Department
    400 Gilead Rd #1093
    Huntersville, NC 28078
    USA

    Restocking Fees
    While we try very hard to avoid any restocking fees, in some rare instances such as large, complex, or special orders, Aces In Action reserves the right to apply a 20% surcharge of the overall order cost.

    Cancellation Requests
    We are unable to honor any order cancellation requests once an item is shipped from us to you. You are free to return the order for a refund (minus all shipping fees).

    Items Damaged in Transit
    If you receive a package that appears damaged or which you believe has incurred damage in transit, please contact us via email right away (info@acesinaction.com). Please include the following:

  • Your name and order number

  • Brief description regarding the type of damage discovered

  • Attach photos of the outside packaging - focused specifically on any damage

  • Attach photos of the item damaged - focused on any broken items
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    Items damaged in transit typically require Aces In Action to have a claim filed in order to begin a reimbursement process. Within 72 hours (usually much faster), you will receive a claims link from us via email for you to complete - including details regarding the damage. This will typically take 3-5 minutes of your time. Any claims forms not completed by a customer at the request of Aces In Action will not receive a refund - no exceptions.

    The entire return process usually takes 10-15 business days. This time period includes the transit time for us to receive your return (5 to 8 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (1 to 2 business days).

    Delivery Mistakes & Problems
    If there is a problem or error with a delivery please contact Aces In Action right away. We retain tracking numbers for all product shipments. If a shipping mistake was made by Aces In Action, we will correct the issue at our cost. If the mistake was made by the shipping carrier they are responsible for all additional costs but we will work with you to resolve the issue. If the mistake was the error of the customer, we will do our very best to assist you in completing a successful delivery but the customer will be responsible for all additional fees including the total cost of the order.

    Contact Information
    If you have any questions or comments about our Refund Policy as outlined above, you can contact us at:

    info@acesinaction.com

    Or

    Aces in Action
    400 Gilead Rd #1093
    Huntersville, NC 28078
    USA

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