Aces In Action Return and Refund Policies

Aces in Action returns can be initiated within 14 days of the order date. Please read the terms and instructions below to initiate a refund. Please note – Aces in Action does not reimburse the outgoing or return shipping charges unless stated otherwise (noted below).

Contact us online at: info@acesinaction.com to initiate a return within 14 days of purchase.

Your return must be postmarked within 14 days from the date of delivery. No Exceptions.

All items are sold in "as is" condition with no warranties granted nor implied.

You may return certain items (excluding relic artwork, plaques, shadow boxes, displays, or any other items created from a hand-made nature) unused or unaltered for a refund, exchange or store credit, whichever you prefer. Unaltered means that no sealed packaging has been opened and that restoration, painting, cleaning, removal of items, or change of any kind has not occurred. Returns must be postmarked within 14 days of delivery.

Items such as relic artwork, plaques, shadow boxes, displays, or any other items created from a hand-made nature are not returnable for a refund, return, nor exchange.

In order to return a qualifying item, please repack and secure your merchandise in the original packaging, if available. Please include a brief note including your name, order number (if available), reason for return, and how you would like to be reimbursed (refund, store credit, exchange).

Ship your return package using a "trackable" shipping carrier like UPS or FedEx. We strongly recommend insuring and obtaining tracking information your package for the value of the contents. Aces In Action is not responsible for lost or damaged packages sent back by customers.

We refund money by the same method used for the original purchase.

A credit or exchange will not be issued until Aces In Action inspects the returned merchandise.

Aces In Action reserves the right to take up to 30 business days to review any and all returns, but we typically handle returns within a few business days.

Due to the nature of our products, inspecting returns can be a long and involved process. We appreciate your patience and understanding.

 

Aces In Action Return Address:
Aces In Action Returns Department
14422 Shoreside Way Ste 110-247
Winter Garden, FL 34787
USA

Restocking Fees
While we try very hard to avoid any restocking fees, in some rare instances such as large, complex, or special orders, Aces In Action reserves the right to apply a 20% surcharge of the overall order cost.

Cancellation Requests
We are unable to honor any order cancellation requests once an item is shipped from us to you. You are free to return the order for a refund for qualifying items (minus all shipping fees).

Items Damaged in Transit
If you receive a package that appears damaged or which you believe has incurred damage in transit, please contact us via email right away (info@acesinaction.com). Please include the following:

Your name and order number

Brief description regarding the type of damage discovered

Attach photos of the outside packaging - focused specifically on any damage

Attach photos of the item damaged - focused on any broken items

 

Items damaged in transit typically require Aces In Action to have a claim filed in order to begin a reimbursement process. Within 72 hours (usually much faster), you will receive a claims link from us via email for you to complete - including details regarding the damage. This will typically take 3-5 minutes of your time. Any claims forms not completed by a customer at the request of Aces In Action will not receive a refund - no exceptions.

The entire return process usually takes 10-15 business days. This time period includes the transit time for us to receive your return (5 to 8 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (1 to 2 business days).

Delivery Mistakes & Problems
If there is a problem or error with a delivery please contact Aces In Action right away. We retain tracking numbers for all product shipments. If a shipping mistake was made by Aces In Action, we will correct the issue at our cost. If the mistake was made by the shipping carrier, they are responsible for all additional costs but we will work with you to resolve the issue. If the mistake was the error of the customer, we will do our very best to assist you in completing a successful delivery but the customer will be responsible for all additional fees including any additional shiping fees as well as the total cost of the order.

Contact Information 

If you have any questions or comments about our Refund Policy as outlined above, you can contact us at:

info@acesinaction.com

Or

Aces in Action
14422 Shoreside Way Ste 110-247
Winter Garden, FL 34787
USA